Shipping policy

Shipping Procedures
There is a minimum of 48 business hour turn-around time for processing and shipping in-stock items. Custom sublimation products may take up to 1 week for turn-around (epoxy tumblers may take 2 weeks depending upon design and custom requirements).

Shipping times vary due to the size of the project and the type of materials that we need to use. This is due to the varying curing times required for each type of product (resins, glues, epoxy, etc.). We make every effort to get orders processed and shipped ASAP. However, at certain times of the year (ex. Holidays) delivery times may be extended due to higher demand and longer shipping times from shipping carriers. In addition, if in-stock AND custom orders are placed on the same order they will all ship at one time once the custom items are ready.

Please be sure to provide a shipping address that generally has someone present that can accept delivery. We are not responsible for packages that are left outside by any mail/package carrier. Nor are we responsible for packages that are not picked up or alternate delivery arrangements made once notice is left by the carrier about an attempted delivery of a package.

Any errors must be reported within 7 business days of delivery of the package (we use tracking information to determine delivery dates of orders). Please check your packages carefully when they arrive.

We generally use USPS Priority Mail or First Class with tracking information. However, we reserve the right to use the carrier service of our choice. If a specific carrier is requested additional fees may be charged. Shipping costs are calculated based on real-time USPS rates that are calculated based on the shipping weight of the order.